Delivery
What does delivery cost?
Nothing. Delivery is free anywhere in South Africa, with no minimum spend.
How long will my order take?
We pack your order and hand it to our courier within one to two business days of your payment clearing. You will get a tracking number by email as soon as the parcel is collected.
How long the courier then takes depends on your area. Main centres are quicker than outlying ones. We give you a tracking number rather than a promised date, because the courier network is not ours to control and we would rather not promise something we cannot keep.
Can I get it faster?
Choose Express at checkout. We prioritise packing your order and send it on a faster service.
Do you deliver outside South Africa?
Not at the moment.
Can you deliver to a Post Office box?
No. Our courier needs a street address and someone to sign for the parcel.
Returns and warranty
Can I return a frame if I change my mind?
Yes. You have 14 days from delivery to return an unworn frame in its original packaging, with the case and cloth included, for a refund, an exchange or store credit. Email us first so we can send you a return authorisation. Return postage on a change of mind is for your account.
The full detail is in our Returns and Refunds Policy.
What if something is wrong with the frame?
Every frame carries a 12-month warranty against manufacturing faults, covering the frame, the hinges and the lens coating. Email us with your order number and photographs and we will repair, replace or refund it at no cost to you. If that colourway is sold out we refund you rather than make you wait.
The warranty does not cover scratched lenses, accidental damage or normal wear. Your rights under the Consumer Protection Act apply on top of the warranty, not instead of it.
Can I exchange for a different colour?
Yes, within the same 14 days and subject to stock. Some colourways exist in very small numbers, so the sooner you ask the better.
Paying
Can I pay in instalments?
Yes. Choose Payflex at checkout and you pay in four interest-free instalments instead of all at once. On an R1,800 frame that is four payments of R450.
What else can I pay with?
Visa and Mastercard, Instant EFT, Zapper, Mobicred and Payflex.
Is paying safe?
Payment is handled by Payfast, one of South Africa's established payment providers. Your card details go to them directly. We never see or store them.
The frames
What are they made of?
Premium acetate, cut and finished in small numbers. Every pair carries UV400 protection, and the Prestige is polarised.
What comes in the box?
The frame, a protective case and a microfibre cleaning cloth.
How do I know the size will suit me?
Each product page lists three measurements in millimetres, for example 44-27-146. The first is the width of one lens, the second is the width of the bridge over your nose, and the third is the length of the arm from hinge to tip. If you own a pair you like, the same numbers are usually printed on the inside of the arm, and comparing them is the most reliable guide.
Why do some colours say only one left?
Because that is true. We hold very small numbers of each colourway and the count on the site is the live stock figure. When a colour is gone, it is gone.
Can I put my prescription in them?
Most optometrists can fit prescription lenses into an acetate frame. Please note that once a frame has had prescription lenses fitted it is no longer eligible for a change-of-mind return, although the warranty on the frame still stands.
How do I look after them?
Our Frame Care page covers cleaning, storage and the things that quietly ruin a good pair.
Anything else
How do I reach a person?
Email famousglameyewear@gmail.com or call 061 996 3581. We answer emails within one business day, Monday to Friday. If your question is about an order, include the order number.